Covid-19 Statement

We’ve been working hard to get ready to welcome you back!

While we have been closed we’ve been working hard to ensure that the hotel will be ready and fully prepared for your return. We want you to feel secure that we are taking the necessary steps required to safeguard both you our guests and our staff.

Our Request to you:

Do not visit the hotel if you or any member of your household is suffering from symptoms associated with Covid 19 or you have been in contact with anyone who has tested positive within the last 14 days.

Sanitise your hands on entering the hotel

We will be temperature checking all guests on arrival, unfortunately in line with government guidelines, we cannot accommodate any guests who fail the temperature check.

All the team will:

Be fully COVID 19 aware

Sanitise hands prior to entering hotel

Be temperature checked on arrival at the hotel

Wear adequate personal protective clothing for their role as is deemed appropriate

Adhere to social distancing and safe practices

Frequent hand washing

Check In / Check Out

Check in will be available from 4pm onwards, please do not arrive any earlier.

Please do not congregate in the hall area to enter reception, please wait in the lounge areas until the receptionist asks you to come to reception and is able to process your temperature check.

Your key card to your room will be placed in the bedroom door ready for your arrival, and you will be directed to your room taking into account the one way operating system.

For the majority of bookings full payment will have been taken 72 hours prior to arrival, any bookings where payment has not been taken will be required to pay in full on arrival.

Once checked in reception will contact you by phone, for your breakfast and dinner reservations and pre-orders.

The cost of breakfast is included for all room rates, however all food and drinks will need to be paid for either at the bar or in the restaurant, as you will not be able to charge to your room accounts.

Check out will be at 10.00am prompt, and your hotel accommodation bill will be emailed on the morning of your departure, so please ensure that we have the correct email address for you.

A key card box system will be implemented at reception to save
transfer between hands for all keycards to be placed on departure. Box will be sanitised hourly as well as key cards when handled.

Your room will be fully sanitised before arrival with adherence to stringent cleaning protocols. We will not be servicing bedrooms for stays of less than 3 days. If you are staying longer the rooms will be serviced every 4th day. Guests must leave the rooms vacant for servicing.

Breakfast: Tables for breakfast will need to be pre-booked and will be at half hourly slots.

Dining: We are fortunate to have spacious, airy rooms and a large patio area – so we are able to position tables to adhere to social distancing guidelines.

Tables for dinner in either the Bar or Dining Room must be prebooked.

Due to restrictions in the kitchen we will only be offering a limited menu.

We will not be offering room service options on any food or drink.

We must follow government guidelines which currently state: Indoor gatherings should only be occurring in groups of up to 2 households (including support bubbles) or a group of at most 6 people.

Swimming Pool and Gym

Anyone wishing to use these facilities must reserve a time slot with reception.

Guests are asked to change ready for exercise in their rooms and there will be no guest shower facilities.

"We want your stay to be as comfortable, relaxing and enjoyable as possible so please, let us know if there is anything you need to make this the perfect place for your stay."

More about Penmere Manor Hotel